Amazon’s cloud division reportedly suffered outages last year involving its own AI systems.
One disruption in December lasted 13 hours after an AI agent deleted and rebuilt part of its environment.
Another earlier incident affected a limited customer service.
AWS said the problems were caused by user misconfiguration, not by artificial intelligence itself.
The company added that the impact was small and core services were not disrupted.
The reports come as Andy Jassy pushes efficiency gains from AI while cutting jobs.
Amazon announced 16,000 layoffs in January after 14,000 reductions last year.
The chief executive said the cuts reflect culture and strategy rather than direct AI replacement.
Security specialists questioned the company’s explanation.
They argued AI agents can act quickly without fully understanding wider consequences.
Unlike human engineers, they may execute harmful actions before errors are noticed.
AWS underpins large parts of the internet and holds major public contracts, including in the UK.
The incidents have renewed debate about the concentration of online infrastructure and the risks of automated decision-making.
Amazon says it has added new safeguards, including mandatory peer review for sensitive access.
