Burger King is introducing an AI assistant in hundreds of US restaurants.
The system connects to employee headsets and analyses customer interactions.
The voice chatbot, called Patty, runs on OpenAI technology.
It detects service phrases such as “welcome”, “please”, and “thank you”.
Managers will use the data to identify overall service trends.
The company says the tool supports coaching rather than surveillance.
It does not score workers or enforce fixed scripts.
Managers receive real-time insights to recognise strong performance.
The platform also updates digital menus when items sell out.
It guides staff through recipes during food preparation.
The assistant can even flag bathrooms that need cleaning.
The system listens to drive-through orders to improve accuracy.
Burger King is testing the headset in 500 locations.
All US restaurants should receive the platform by the end of 2026.
The announcement triggered criticism on social media.
Some users described the technology as excessive workplace monitoring.
The rollout follows McDonald’s decision to remove its AI drive-through ordering system last year.
